Shipping policy

Shipping Options & Delivery Costs

We offer free flat rate shipping on all orders.

Order Processing Time

Orders are processed within 24 hours, and shipped within 2-7 business days from the order submission date.  Our estimated shipping timeframe is 2-3 weeks.

Note: These timeframes are estimates only. Due to disruptions caused by COVID-19 and other factors (i.e. weather, border closures, and/or emergencies), please allow extra time for your order to arrive.  We appreciate your patience and understanding, and we will do our best to get your order delivered to you in a timely manner.

Delivery Address & P.O. Boxes

We are unable to modify the delivery address once you have placed your order. Please ensure you enter the correct delivery address details at the time of ordering.  Should you enter an incorrect address, we are not obligated to re-send the order to the correct address.

We are currently unable to ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you. 

IV GROUNDS does not collect VAT via our store and is not liable for additional VAT and/or customs charges.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.